You have taken the trouble to write to a department.
We undertake to answer you within two weeks of receipt of your mail.
You are evidently having serious and legitimate difficulties but are getting nowhere with the departments concerned.
We promise to put you in touch with someone close to the director of the service or establishment with which you have contracted, to study your problem.
Your problems persist.
We suggest you get in touch with the PME-PMI (small and medium-size businesses) mission head (small and medium-size businesses mission head: 14 rue Saint Dominique 00450 ARMES - Phone: 33 (0)-1.42.19.84.01, Fax:33-(0) 1 .42.19.84.07.) , who will examine your problem and do all he can to find a solution.
You want detailed information about our contracts.
We undertake to put our calls for competitive bids “on line” along with our preliminary information and award announcements, on our "achats/defense.gouv.fr" internet site. You may call up any of these announcements classified either by purchasing department, skill area, or the geographical location that interests you.
We promise eventually to put our Company tendering documents (DCE) on line, as concerns our open calls for tenders (and, under certain conditions, those for restricted or negotiated calls for tenders) under the conditions set by article 56-1 of the government contract code.
We will try to progressively adopt the same presentation for DCEs that will be common to the various skill areas concerned by our calls for tenders.
You do not know about or are not entirely clear about regulations applicable to your present or future contract.
We undertake to make the government contract forms available to you on our Internet site, along with a direct link to general legislation concerning government contracts (public contract code, code application instructions, CCAGs and other).
You are having trouble understanding the rules concerning the award and execution of contracts.
We undertake to give you a practical guide to help you better understand the environment in which your contract is awarded and executed.
You want to make a request concerning your contract but you don’t know who to contact.
We promise to insert an organisation chart or description of the various services concerned by your contract in the tendering documents. These services would be the small and medium-size company (PME-PMI) contact, purchasing service, technical service, liquidation-receivership service, public accountant).